Frequently Asked Questions

    • Only the best deals will make it to your inbox. Just like you, we hate receiving emails from airlines that notify us of a sale only to realize that that the sale only saves travelers $50. The deals we send are good.

    • We search diligently for unadvertised sales, mistake fares, and price wars. These are deals you probably wouldn’t hear about otherwise.

    • We don’t receive any commission for the deals we send out. We aren’t affiliated with any other airlines, online travel agencies, or websites. Why this matters: we are only motivated to help you get the best deal and help you book them.

    • Often blogs or travel agents only send out deals from airlines or websites that are paying them, we search for all the deals.

    • We care. We’re real people who love to travel and want to help you get out there for a decent price. We use the deals as much as anybody and are so excited when we hear you’ve booked your next trip because of these emails!

  • We send deals to destinations all over the world departing from the USA. Usually, the deals save subscribers $500+ per ticket – only the best deals will make it to your inbox.

  • We search for deals departing from every major airport in the US. One of the things that sets us apart from other cheap flight websites, is that we also search for deals departing out of smaller international airports. We’re excited to help you find a deal that saves you $500+ from the airport closest to where you live.

    Of course, some airports have more deals than others. For example, If you live nearby huge hubs like LAX or JFK, you can expect more deals than if you live in Helena, Montana or Tulsa, Oklahoma. One of the tricks is being flexible enough to realize that if an unbelievable deal comes up in LAX or JFK, you can always buy a cheap flight to one of the larger hubs and still make an international flight, saving you hundreds of dollars.

  • We send each free and premium deal via email directly to your inbox with detailed booking instructions!

    Premium subscribers can also access deals by logging into your Pomelo Travel account and visiting the Deals Dashboard.

  • Premium subscribers can expect somewhere between 25-40 emails per month, depending on what deals we find. If you’re a free subscriber you’ll get a quarter of those deals.

    We don’t hold ourselves to a specific quota because we want every deal that makes it to your inbox to be a good quality deal that we would book ourselves. 

  • As of right now, we offer domestic deals to three select cities within the U.S., including: Las Vegas (LAS), Salt Lake City (SLC), and Honolulu (HNL).

    When you sign up for Pomelo Premium, you have the option to turn on domestic deals from any of these airports within your login. If you are a free subscriber, you will not receive domestic deals.

    If you are already a Premium Subscriber and would like to receive these domestic alerts, log into your dashboard and toggle on the Domestic option under “Email Alerts” after searching for the airport you want deals from. We are currently working on adding more domestic cities to our list.

    If you would like us to start sending deals from your city, let us know! Send an email to flights@pomelotravel.com with new city requests or any other questions!

  • While we do offer you the ability to select your departure airports, we do not have a feature that allows you to only see deals to specific destinations. 

    A lot of our subscribers use our deals to book trips to destinations they hadn’t ever thought of traveling to, and we love seeing those life-changing experiences!

    Due to the nature of our service, we are unable to take custom requests. We always welcome your requests to give us an idea of what our subscribers are looking for, though we aren’t able to guarantee a deal will pop up. 

    Our team is constantly scouring the web for all available deals though, so you can rest assured that if a deal you’re hoping for does pop up, you will absolutely receive it!

  • No! We send only the best deals. We treat your inbox like we’d want ours treated: only good deals and the occasional tip or sale.

    Free subscribers will sometimes get other Pomelo news and offers – but not often.

  • Occasionally we’ll send a deal in Business Class or First class, but not often. Most deals are economy.

  • Despite having the latest technology, airlines still have room for error. Humans make mistakes, computer systems may not work sometimes, and you get the reward: extremely cheap airline tickets every so often.

  • We send detailed booking instructions via email for every deal we find. You can scroll down to the booking link that will direct you to where you can book your flights. You can then use the calendar view to select dates and prices that work for you. Once you’ve selected your dates, you select your flights, and continue through the booking process.

    TIP: We recommend booking directly through the airline whenever possible. Third party bookings can be great when flight prices are higher on airline websites, but remember to book directly through the airline if it’s an option.

  • If the price increases when you select your flights, the deal is likely expiring or expired. You can use the flexible dates calendar to see if there are other dates available, but if you’re unable to select flights without the price jumping, the deal is gone.

  • Absolutely! Your subscription with Pomelo gives you access to all of our cheap flight alerts. We just alert you when flights are really cheap, and you can then use the booking link to select the deal for as many passengers as you’d like. 

    TIP: If the price per person increases when you change the number of passengers, this likely means the airline does not have enough tickets at the lower price for the number of people you’re booking for, so they bump you up to the higher price. Book passengers individually to take advantage of the lower price. Most airlines will let you combine your reservations after booking if you call their Customer Support line.

  • Yes, your payments are secure. Payments are processed by Stripe using AES-256 encryption technology, which is trusted by companies like Adidas, Best Buy, Facebook, and many others.

  • Many happy subscribers have emailed us to let us know that a Premium subscription has saved them hundreds of dollars! Read reviews here.

  • Yes, email us at this email: flights@pomelotravel.com, and let us know if you would like to cancel at any time. During the first 30 days of your premium subscription we’ll give you 100% of your money back if you’re not happy with our service.

  • You’ll be added to our email lists to receive all the deals when you sign up.  Be sure to add flights@pomelotravel.com to your email contact list to ensure the emails are delivered directly to your inbox!

    If you ever find our emails in your spam, be sure not to delete them but rather to place them in your inbox. This signals to your email server that you want to see our emails in your primary inbox.