Can I pause my Premium subscription?
Yes, you can pause your subscription at any time for 1-6 month periods by logging into your Pomelo Travel account, heading to the “My Subscription” tab, and clicking “Pause Subscription.”
Can I cancel my Premium subscription?
Yes, you can cancel your subscription at any time by logging into your Pomelo Travel account, heading to the “My Subscription” tab, and clicking “Cancel Subscription.”
Can I select preferred departure airports?
You can select your preferred departure airports by visiting the “Departure Map,” selecting the airports you prefer, and toggling on the deals in the left hand panel.
Is there a limit on the number of departure airports I can select?
No, you can select as many departure airports as you want! The more departure airports you select, the more deals you will receive. We recommend selecting at least three departure airports to get the most out of your subscription.
How many deals can I expect to see with my Premium subscription?
On average, premium subscribers can expect to see 1-3 quality deals per day. We don’t hold ourselves to a set quota because we want to make sure every alert we send to your inbox is a quality deal!
What if I’m not receiving the deals to my email inbox?
First things first, check your spam folder. If we end up in there, be sure not to delete the emails, but rather move them to your inbox to signal to your email server that you want to see our emails in your primary inbox.
Also be sure to add email@example.com to your email contact list to help ensure delivery directly to your inbox.
If you’ve done these things and still aren’t receiving our emails, shoot us an email at firstname.lastname@example.org and we’ll be happy to look into it for you!
Can I filter to receive deals to specific destinations?
While we do offer you the ability to select your departure airports, we do not have a feature that allows you to only see deals to specific destinations.
A lot of our subscribers use our deals to book trips to destinations they hadn’t ever thought of traveling to, and we love seeing those life changing experiences!
Can I request a deal for specific travel dates?
Due to the nature of our service, we aren’t able to take custom requests. You can let us know destinations you’re interested in and general time frames, and though we can’t make any guarantees, we can keep an eye out for you! Just shoot us an email to email@example.com.
Do you send deals for business and first class?
The deals we send are primarily for basic economy and economy tickets, though we are exploring the possibility of sending business and first class deals in the future.
You can always check business and first class ticket prices with every deal we send to see if they are also on sale. This isn’t always the case, but it does happen!
How do I update my email address?
You can update your email address by logging into your Pomelo Travel account, heading to the “My Account” tab, and entering your new email address.
How do I update my payment information?
You can update your payment information by logging into your Pomelo Travel account, heading to the “My Subscription” tab, and clicking “Update Card Details.”
Can I receive a refund if I cancel my subscription before it ends?
We offer a 30-day money back guarantee with every premium subscription. If you choose to cancel after that period, we are not able to offer a prorated refund.
Though cancellations past 30 days do not qualify for a refund, you can select to cancel your auto-renewal and still receive the deals through the end of your billing cycle.
You can use this link to see our full refund policy.
Can I add more than one email address to my Premium account to receive the deals?
No, premium subscribers can only attach one email address to their premium subscription.
How do I know if my credit card information is secure?
Payments are secure and processed by Stripe using AES-256 encryption technology, which is trusted by companies like Facebook, Lyft, Adidas, and many others.